Week 1 details
- Historical Development of TQM
- TQM – Concepts
- Understanding TQM - Japanese Approach to TQM
- Understanding TQM - Motivation for Starting TQM in Japan
Week 2 details
- Understanding TQM - Japanese Approach of Long Term Planning For TQM
- Understanding TQM - Organizing & Planning for Quality in Japan
- Management Cycle, Quality Functions & Total Quality Systems
- The Management Cycle & Quality Functions